Designing a Holistic Research Appointment Service: Utilizing an Online Feedback Form to Create Best Practices for Research Appointments - Designing a Holistic Research Appointment Service [Poster]
Research appointments between librarians and students serve the space between in-class instruction and traditional reference interactions. Subject librarians at the University of Maryland, Baltimore County (UMBC) examined their library’s research appointment service from the perspectives of the patron and the librarian in order to improve the quality of experience for both participants. The project included creating and deploying a patron feedback form, developing shared best practices, and having ongoing guided discussions within the department about these private interactions. This poster explains the process, timeline, and tools used to conduct the project. It provides the feedback form questions and describes how the form was implemented into the scheduling process. The finalized best practices, now used for training, preparation, and reflection, are included. Next steps for the project are discussed.
